Introduction

Welcome to Digital Valo (DigitalValo.shop), a premium digital product marketplace based in Bangladesh. These Terms & Conditions govern your use of our website, purchases, and services.

By using Digital Valo, you agree to comply with and be bound by these terms. Please read them carefully before making any purchase.

Acceptance of Terms

By accessing or using Digital Valo, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

These terms apply to all visitors, users, and customers of Digital Valo.

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use Digital Valo and make purchases. By using our platform, you represent that you have the legal capacity to enter into these terms.

Account Registration

To place orders and access certain features, you may need to create an account. You are responsible for:

• Providing accurate and complete information during registration
• Maintaining the confidentiality of your account credentials
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms.

Digital Product Purchases

When you purchase digital products from Digital Valo, you agree to:

• Provide accurate payment and contact information
• Complete payment through our accepted methods (bKash, Nagad, Rocket)
• Receive digital products via email, download link, or dashboard access
• Use the products solely for your personal or business purposes as allowed

We are committed to providing premium digital products including AI tools, software, WordPress themes, plugins, templates, eBooks, and SMM services.

AI Subscription Services

We offer access to various AI tools and subscriptions including:

• Google Gemini Advanced
• Google AI Pro and Google Flow
• ChatGPT Plus, Claude Pro, Canva Pro
• Cursor Pro, Perplexity Pro, Grammarly Premium
• CapCut Pro, Midjourney, Leonardo AI, ElevenLabs
• Runway ML, Adobe Creative Cloud, and more

Subscriptions are subject to availability and may change based on third-party providers. Digital Valo is an independent marketplace and is not affiliated with or endorsed by Google, OpenAI, Anthropic, Canva, Microsoft, Adobe, or other brands unless explicitly stated.

Payment Methods

We accept secure local payments in Bangladesh through:

• bKash Payment
• Nagad Payment
• Rocket Payment

All payments are encrypted and processed securely. We do not store your full payment details. Payment confirmation is required before product delivery.

Pricing Policy

We strive to offer affordable pricing on all digital products. Prices are listed in BDT (Taka) and are subject to change without prior notice. We reserve the right to correct any pricing errors.

Digital Delivery Policy

Most products are delivered digitally within 24 hours of payment confirmation. Delivery methods include:

• Email delivery with download links
• Dashboard access after login
• Instant delivery for selected products

Delivery times may vary depending on account verification or third-party processing. We aim to provide instant digital delivery wherever possible.

Refund & Replacement Policy

Digital products are generally non-returnable and non-refundable after successful delivery, unless otherwise required by law or where delivery cannot be completed as promised.

Replacement requests are considered on a case-by-case basis. Please contact our support team for assistance with product delivery issues.

User Responsibilities

As a user of Digital Valo, you are responsible for:

• Providing accurate information for orders and accounts
• Using digital products in compliance with applicable laws and licenses
• Maintaining the security of your account and payment methods
• Not reselling, redistributing, or misusing any purchased digital products

Acceptable Use Policy

You agree to use Digital Valo only for lawful purposes and in a manner that does not infringe the rights of others. Prohibited activities include:

• Fraudulent transactions or payment abuse
• Unauthorized resale or distribution of products
• Engaging in illegal or harmful activities
• Attempting to hack, disrupt, or exploit our platform

Account Suspension

We reserve the right to suspend or terminate accounts that violate these terms. Reasons for suspension include fraud, abuse, unpaid orders, or misuse of digital products.

Intellectual Property Rights

All content on Digital Valo, including text, graphics, logos, icons, and product materials, is the property of Digital Valo or its licensors. Unauthorized use is prohibited.

Third-party products and trademarks are the property of their respective owners.

License & Usage Restrictions

When you purchase a digital product, you receive a license to use it as intended. Restrictions include:

• No resale, redistribution, or sharing of licenses
• No modification or reverse engineering (where prohibited)
• Use must comply with the product's own license terms

Prohibited Activities

You are strictly prohibited from:

• Using Digital Valo for any illegal purpose
• Attempting to gain unauthorized access to our systems
• Interfering with the security or performance of the website
• Impersonating another person or entity
• Uploading malicious code or content

Third-Party Products

Digital Valo may offer access to third-party products, subscriptions, and services. Ownership and trademarks remain with their respective companies. We are not responsible for the performance, availability, or changes to third-party services.

Disclaimer

All digital products and services are provided "as is" without any warranties, express or implied. We do not guarantee that products will meet your specific requirements or be error-free.

Limitation of Liability

To the maximum extent permitted by law, Digital Valo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, digital products, or services.

Service Availability

We strive to maintain high availability, but we do not guarantee uninterrupted access. Service may be affected by maintenance, updates, or factors beyond our control.

Order Verification

All orders are subject to verification. We may contact you to confirm details before processing. We reserve the right to cancel orders that cannot be verified.

Fraud Prevention

We actively monitor for fraudulent activity. Any suspected fraud, misuse, or unauthorized transactions will be investigated and may result in account suspension or legal action.

Privacy Policy Reference

Your use of Digital Valo is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes are effective immediately upon posting. Please review this page periodically.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangladesh.

Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us: